Same data. Different insights.
Visibility shows WHAT. Process mining reveals WHY.
47
People Waiting
Why? → Discharge delayed
85%
Bed Occupancy
Why? → Discharge takes 3.5 hrs avg
vs expected 2.5 hrs
vs expected 2.5 hrs
8 staff on duty
Porter Availability: 60%
A&E Staffing
← ACTUAL CONSTRAINT
(vs expected 85%)
?
What now?
Reaction / diagnosis: The problem must be staffing.
Action: Hire more nurses
The causal sequence (what’s really happening)
Patient admitted
0–15 min
→
0–15 min
Waiting in ward
15–120 min
→
15–120 min
Discharge delayed
120–210 min
→
120–210 min
Porter unavailable
210–240 min
→
210–240 min
Bed doesn’t turn
240–300 min
→
240–300 min
A&E admission blocked
300+ min
300+ min
The real problem is discharge logistics.
Action: Optimise porter scheduling & discharge pathways.
✓
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