Process Mining Analysis

Lifting the veil to reveal what is really happening

Signal: The Causal Reality

What is Actually Driving Performance

STEP 1

Patient admitted to ward

→
STEP 2

Discharge planned

→
STEP 3

Waiting for porter

45 min average
→
STEP 3: CONSTRAINT

Porter availability

60%
→
STEP 4

Bed does not turn

→
STEP 5: OUTCOME

A&E admission blocked

→
 

4-hour target fails

Slide
to reveal
✓ The bottleneck is not staffing
✓ It is discharge logistics
✓ Hidden in operational data

This is what process mining reveals.

The actual decision sequences and constraints shaping your performance.

Noise asks:
What is happening?
Signal asks:
Why is it happening?
What decision sequence created this?
Better decisions come from understanding signal, not reacting to noise.
AspectNoise (Visible)Signal (Hidden)
What you seeMetrics: 65% miss, 92% occupancy, 8 staffDecision sequence: discharge → porter → bed availability → admission
What you assumeStaffing shortage, capacity problemDischarge bottleneck, logistics constraint
What you invest inHiring, bed expansion, protocolsProcess optimisation, porter scheduling
Time to improvementMonths to yearsWeeks
Success rateLow, because you are solving the wrong problemHigh, because you are solving the actual problem
Logan Tod & Co
INTELLIGENCE THAT DRIVES BETTER CARE