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Operational
Intelligence
G7 GovAI Grand Challenge — Public Services

Healthcare
Operational
Intelligence
Initiative

A global programme exploring how AI and operational signals can help healthcare systems anticipate pressure, coordinate response and improve patient flow.

Logan Tod & Co is a recipient of the G7 GovAI Grand Challenge for Public Services, recognising solutions designed to help governments operate more effectively.
Join the Initiative Learn how it works
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The Global Problem

Healthcare systems struggle to see operational pressure forming

Across the world, hospitals and healthcare systems face increasing operational strain. Operational leaders are often required to make high-impact decisions with limited visibility.

The challenge is not a lack of data — it is turning operational signals into actionable intelligence.
Emergency department wait times continue to rise
Fragmented information prevents optimal patient flow and resource allocation in real time
Operational decisions rely heavily on individual experience
Critical signals are scattered across phone calls, apps and manual reporting
Escalation decisions are often delayed or missed entirely
The Operational Intelligence Model

Three inputs. One intelligence layer. Faster decisions.

You don't need to be a data scientist or AI expert. This is how we take what your team already knows — and turn it into something your whole organisation can act on.

Step 01
Process Mining Pioneer
We visualise every patient's journey through A&E as a sequence of timestamped events — arrival, triage, assessment, diagnostics, treatment, discharge. Process mining reveals the real pathways patients take, not idealised ones.
START ARRIVAL INITIAL ASSESS INTERV. RADIOL. REQUEST BLOODS CT SCAN ULTRA- SOUND DECISION TO ADMIT DEPART END 9min 35min 115min
Step 02
Flow Intelligence
Within those flows we identify where patients stall. A single bottleneck — a delayed diagnostic result, an unavailable bed — can cascade across the entire department. This is what standard dashboards cannot show you.
CT SCAN BOTTLENECK DETECTED
Step 03
Operational Signals
Frontline staff raise structured signals — staffing gaps, equipment failures, patient surges, discharge barriers. These contextual observations are layered onto flow data to explain why bottlenecks are forming.
STAFF SIGNAL Ward B −2 staff 08:42 today PATIENT SURGE A&E +34% above avg EQUIPMENT FAULT CT Scanner Offline Est. 2hr delay
Step 04
AI Interrogation
An AI layer triangulates flow data with operational signals to surface patterns invisible to any single team. Executives can ask conversationally: "Where is pressure building and why?" — and receive structured, evidence-based answers.
STAFF CT FAULT AI LAYER EXEC ACTION "Where is pressure building — and why?"
Process Mining
Patient pathways
+
Flow Intelligence
Bottleneck detection
+
Op. Signals
Frontline context
Operational Intelligence
AI-triangulated layer
Operational Decisions
Faster · Confident · Coordinated
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Hover any step to pause · Click to jump
What This Enables

What operational intelligence can unlock

01
Earlier visibility of operational pressure before it becomes a crisis
02
Improved coordination across teams and departments
03
Faster data-to-action insights without specialist skills
04
Reduced reliance on fragmented, manual reporting
05
More confident escalation decisions at every level

The aim is not to replace existing systems, but to create a shared operational intelligence layer that enhances how healthcare systems coordinate complex operations.

The Initiative

We are inviting a select number of organisations globally to participate

The programme evaluates how operational signal intelligence can support coordination and decision-making in complex healthcare environments. Participation is limited to ensure a high-quality, supported evaluation experience.

Request Participation

Participants may include

Hospitals and healthcare providers
National or regional health systems
Government innovation teams
Public sector transformation organisations
Programme Structure

How the programme works

01
Operational Scenario Simulations
Work through realistic healthcare operational scenarios to explore where intelligence gaps exist
02
Structured Signal Capture
Practise capturing and structuring frontline operational signals using our methodology
03
Patient Flow Analysis
Analyse your patient flow data to identify bottlenecks and coordination failures
04
Evaluation & Reporting
Receive a full Operational Intelligence Evaluation Report with insights and recommendations

Programme duration: approximately 4–6 weeks

What Participants Receive

Your organisation walks away with

Operational Intelligence Evaluation Report
A comprehensive analysis of your organisation's operational signal and coordination landscape
Flow & Coordination Insights
Detailed analysis of coordination bottlenecks and escalation decision patterns specific to your context
Early Access & Influence
Early access to emerging operational intelligence capabilities and the opportunity to shape their future development
JOIN THE INITIATIVE

Ready to explore operational intelligence for your organisation?

Healthcare systems are under increasing pressure to improve patient flow, reduce waiting times and coordinate operational decisions across complex services.

We would welcome a conversation.

We review all applications and will be in touch within 5 working days.