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Research, case studies and thought leadership on healthcare operational intelligence, patient flow, AI and NHS transformation — from the team building the future of hospital operations.

Featured Insight
Tools & Techniques

The Three Tiers of Hospital Decisions: Why Your Data Is Hiding Your Real Problems

The NHS faces increasing pressure, but AI and process mining are enabling teams to turn complex data into real-time, actionable insights. By identifying root causes and simplifying analytics, these tools empower staff to deliver sustainable improvements.

QH
Qian Huang
May 9, 2026
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Tools & Techniques

The Three Tiers of Hospital Decisions: Why Your Data Is Hiding Your Real Problems

The NHS faces increasing pressure, but AI and process mining are enabling teams to turn complex data into real-time, actionable insights. By identifying root causes and simplifying analytics, these tools empower staff to deliver sustainable improvements.
QH
Qian Huang
Thoughts

Hospitals run on decisions - but we've never treated them as something we can improve

A reflection on why hospitals keep solving the same operational problems — and what’s missing. After 10+ years in healthcare, I’ve come to believe the gap isn’t data, but decisions: how they’re made, understood, and improved in real time.
QH
Qian Huang
Insights

How AI Can Revolutionise NHS today

The NHS faces growing pressure, but AI and process mining are showing how teams can turn data into real-time, actionable insights. By uncovering root causes and making analytics accessible, these tools can empower frontline staff to drive meaningful, sustainable change.
QH
Qian Huang
Case Study

Tackling NHS Elective Recovery through the right lens

Elective recovery isn’t just a backlog problem—it’s a system-wide challenge of demand, capacity, and flow. By applying the right analytical lens, the NHS can move beyond short-term fixes and unlock more effective, sustainable recovery.
MT
Matthew Tod
Thoughts

Bridging the data-action gap

The NHS doesn’t lack data—it struggles to turn it into action. Bridging this gap requires making insights accessible, relevant, and actionable so frontline teams can make better decisions in real time.
MT
Matthew Tod
Tools & Techniques

ChatGPT Powered Friends & Family Analysis

What if AI could support patients the way friends and family do? Exploring how tools like ChatGPT can empower individuals with guidance, reassurance, and better decision-making in their health journeys.
MT
Matthew Tod
Tools & Techniques

Patient Flow Analytics Frequently Asked Questions

Patient flow analytics is gaining momentum—but what does it actually mean in practice? This FAQ unpacks key concepts, common challenges, and how data can be used to improve flow, reduce delays, and support better decisions.
QH
Qian Huang
Insights

Are we commissioning inequality?

Are current commissioning approaches unintentionally driving inequality in healthcare? By examining how resources are allocated, this article explores whether data and decision-making frameworks are reinforcing gaps rather than closing them.
QH
Qian Huang
Thoughts

Reflections on 2021

What did 2021 teach us about healthcare, data, and the pace of change? Reflecting on a year of disruption and innovation, this piece explores key lessons and what they mean for the future.
MT
Matthew Tod
Tools & Techniques

Using process mining to accelerate elective recovery in the NHS

Find out how NHS patient flow data can power AI-enhanced process mining tools to accelerate patient journeys
QH
Qian Huang
Tools & Techniques

Free your data and kill the spreadsheets

Liberating data from PAS & PTL spreadsheets creates a myriad of performance enhancing opportunities
MT
Matthew Tod
Insights

Digital road to recovery

The pandemic isn’t just a short-term shock — it’s the start of a fundamental reset in how the economy and society operate. At the centre of this shift is a rapid, irreversible acceleration in digital adoption that will reshape winners and losers. What does this mean over the next five years — and where are the real opportunities?
MT
Matthew Tod
Tools & Techniques

Using Digital Co-ordination to increase remote consultation capacity

Remote consultations are rapidly expanding across the NHS — but scaling them effectively is the real challenge. With the right approach, existing GP capacity could be optimised in real time to prioritise patients who need care most. Could smarter use of technology transform access to care faster than we think?
QH
Qian Huang
Thoughts

The imperative for a post Covid-19 digital reboot

The NHS has proven it can adopt digital solutions at speed in crisis—but can this momentum be sustained into recovery? The real opportunity lies in prioritising digital tools that directly improve frontline staff experience and capacity.
QH
Qian Huang
Tools & Techniques

Covid-19 Impact Assessment: Analytics and Insights

As elective care resumes, the NHS faces a growing backlog that traditional approaches alone won’t fix. Could smarter, data-driven ways of working unlock capacity and return waiting times to pre-COVID levels faster?
EA
Ed Aronson
Tools & Techniques

Outpatients Recovery Programme

As focus shifts to the elective backlog, NHS Trusts face a far less predictable outpatient recovery challenge. With traditional planning under strain, could agile, data-driven approaches unlock faster, more effective recovery?
QH
Qian Huang
Thoughts

Built to be different

Why give away tools for free—and still expect to succeed commercially? Logan Tod & Co is rethinking consulting with a coaching-led, open model designed to empower organisations, reduce cost, and deliver more sustainable impact.
MT
Matthew Tod
Insights

Using digital behavioural data to detect, monitor and safeguard vulnerable customers

As organisations go digital, how do they ensure vulnerable customers aren’t left behind? With the right use of data and behavioural signals, it’s now possible to detect vulnerability early and respond with more ethical, supportive services.
MT
Matthew Tod
Interview

Where is the NHS headed?

Interview with Mark Friedman: What will the NHS need to change in a post-COVID world? Insights from an NHS recovery leader highlight growing demand, reduced capacity, and the need for system-wide transformation—driven by digital, analytics, and new ways of working.
MT
Matthew Tod
Thoughts

Time to get on the front foot Leaders of the NHS!

Planning NHS recovery using historical data is no longer enough—leaders risk flying blind in an uncertain environment. The opportunity lies in adopting forward-looking operational analytics to better manage demand, capacity, and decision-making.
MT
Matthew Tod
Thoughts

Do the vulnerable have an equal experience?

Do vulnerable customers and patients receive the same experience as everyone else? Existing data already holds the answer—if analysed properly, it can reveal hidden inequalities and unlock opportunities to deliver more inclusive, equitable services.
MT
Matthew Tod

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