A reflection on why hospitals keep solving the same operational problems — and what’s missing. After 10+ years in healthcare, I’ve come to believe the gap isn’t data, but decisions: how they’re made, understood, and improved in real time.

Qian Huang

The NHS faces growing pressure, but AI and process mining are showing how teams can turn data into real-time, actionable insights. By uncovering root causes and making analytics accessible, these tools can empower frontline staff to drive meaningful, sustainable change.

Qian Huang

Elective recovery isn’t just a backlog problem—it’s a system-wide challenge of demand, capacity, and flow. By applying the right analytical lens, the NHS can move beyond short-term fixes and unlock more effective, sustainable recovery.

Matthew Tod

The NHS doesn’t lack data—it struggles to turn it into action. Bridging this gap requires making insights accessible, relevant, and actionable so frontline teams can make better decisions in real time.

Matthew Tod

What if AI could support patients the way friends and family do? Exploring how tools like ChatGPT can empower individuals with guidance, reassurance, and better decision-making in their health journeys.

Matthew Tod

Patient flow analytics is gaining momentum—but what does it actually mean in practice? This FAQ unpacks key concepts, common challenges, and how data can be used to improve flow, reduce delays, and support better decisions.

Qian Huang

Are current commissioning approaches unintentionally driving inequality in healthcare? By examining how resources are allocated, this article explores whether data and decision-making frameworks are reinforcing gaps rather than closing them.

Qian Huang

What did 2021 teach us about healthcare, data, and the pace of change? Reflecting on a year of disruption and innovation, this piece explores key lessons and what they mean for the future.

Matthew Tod

Find out how NHS patient flow data can power AI-enhanced process mining tools to accelerate patient journeys

Qian Huang

Liberating data from PAS & PTL spreadsheets creates a myriad of performance enhancing opportunities

Matthew Tod

The pandemic isn’t just a short-term shock — it’s the start of a fundamental reset in how the economy and society operate. At the centre of this shift is a rapid, irreversible acceleration in digital adoption that will reshape winners and losers. What does this mean over the next five years — and where are the real opportunities?

Matthew Tod

Remote consultations are rapidly expanding across the NHS — but scaling them effectively is the real challenge. With the right approach, existing GP capacity could be optimised in real time to prioritise patients who need care most. Could smarter use of technology transform access to care faster than we think?

Qian Huang

The NHS has proven it can adopt digital solutions at speed in crisis—but can this momentum be sustained into recovery? The real opportunity lies in prioritising digital tools that directly improve frontline staff experience and capacity.

Qian Huang

As elective care resumes, the NHS faces a growing backlog that traditional approaches alone won’t fix. Could smarter, data-driven ways of working unlock capacity and return waiting times to pre-COVID levels faster?

Ed Aronson

As focus shifts to the elective backlog, NHS Trusts face a far less predictable outpatient recovery challenge. With traditional planning under strain, could agile, data-driven approaches unlock faster, more effective recovery?

Qian Huang

Why give away tools for free—and still expect to succeed commercially? Logan Tod & Co is rethinking consulting with a coaching-led, open model designed to empower organisations, reduce cost, and deliver more sustainable impact.

Matthew Tod

As organisations go digital, how do they ensure vulnerable customers aren’t left behind? With the right use of data and behavioural signals, it’s now possible to detect vulnerability early and respond with more ethical, supportive services.

Matthew Tod

Interview with Mark Friedman: What will the NHS need to change in a post-COVID world? Insights from an NHS recovery leader highlight growing demand, reduced capacity, and the need for system-wide transformation—driven by digital, analytics, and new ways of working.

Matthew Tod

Planning NHS recovery using historical data is no longer enough—leaders risk flying blind in an uncertain environment. The opportunity lies in adopting forward-looking operational analytics to better manage demand, capacity, and decision-making.

Matthew Tod

Do vulnerable customers and patients receive the same experience as everyone else? Existing data already holds the answer—if analysed properly, it can reveal hidden inequalities and unlock opportunities to deliver more inclusive, equitable services.

Matthew Tod