OPERATIONAL LOGGING · FOR NHS TRUSTS

Dashboards tell you what happened.
This records what you decided.

When something goes wrong in your department, someone notices it, someone acts on it, and someone decides what to do. None of that is written down anywhere a system can read. So it is lost by the next handover, and gone entirely by the time anyone asks.

LOG AN ISSUE
WHAT'S HAPPENING
CT scanner in imaging is down, patients stacking in majors
LOCATION (OPTIONAL)
Imaging Suite 2
AFFECTS PATIENT FLOW?
YesPossiblyNo
CATEGORY
ITEquipmentEstates
Submit
✓ Logged · ref #A3F1 · 03:12

Four fields. Then your own procedure, handed straight back.

Most reporting tools take from the floor and return nothing, which is why they go unused. This one answers the question the reporter actually has — what do I do about this, and who do I call — by retrieving the relevant passage from your Trust's own guidance.

It does not advise. It finds what you already wrote and puts it in front of the person who needs it, while they are still standing there.

THE ISSUE JUST LOGGED "CT scanner in imaging is down, patients stacking in majors" Imaging Suite 2 · Equipment · affects patient flow
Imaging equipment failure — out of hours
"Do not attempt to restart. Notify the IT Service Desk with system name and time started. Use manual workarounds and notify the Shift Lead."
RETRIEVED FROM · Your IT Systems SOP §3.1
Majors crowding — flow escalation
"Where diagnostic turnaround exceeds the internal standard, the shift co-ordinator is to be notified."
RETRIEVED FROM · Escalation SOP §4.2
Quoted, not paraphrased. Cited, not asserted. If your guidance does not cover it, it says so rather than inventing something.

Managers and executives do not have time to go looking.

One record, read three different ways — because an operations manager, a duty exec and a board paper all need the same facts arranged differently. Nobody re-enters anything and nobody compiles a return.

ISSUES OVER TIME
Wk 1By weekWk 12
Wk 1TrendWk 12
ImagingStaffingOther
By category
MonBy hour of daySun

Bars, trends, categories, hour of day. Your Trust picks how it wants to read its own record — the figures underneath never change.

SHIFT LOG
OPENImaging unavailable03:12
IN PROGRESSPorter cover short01:40
CLOSEDBed request unanswered00:55
CLOSEDPrinter down — reception23:10
IN PROGRESSBlood fridge alarm22:35

Everything open, in progress and closed, with who acted and the reason they gave. The handover that usually happens in a corridor, written down.

SITREP
14logged this week
3still open
9affecting patient flow
Largest group: imaging · most between 02:00–06:00
Generated, not compiled

The position at a glance, assembled from the record rather than from someone's inbox at seven in the morning.

Your data, arranged the way each person needs to read it. The record is written once, on the floor, by the people who were there.

If the format you report in is not here, we will build it.

Most Trusts already have a template they are expected to submit against. Tell us what yours looks like — it is usually a matter of days, not a change request.

See what working with us involves
COMING SOON — NEW FEATURE

Or you could just ask.

Once the record exists, questions become answerable. Not predictions, and not advice — counts, sequences and quotations drawn from your own data and your own documents, with the source attached so you can check it before you repeat it.

AI Companion · Operational record
"Where were issues concentrated last week, and what did we do about them?"

14 issues logged. The largest group was against imaging, with nine falling between 02:00 and 06:00. Across those dates, elapsed time from bloods requested to results returned averaged 112 minutes, against 74 minutes on the other dates in the period.

Your escalation procedure says: "Where diagnostic turnaround exceeds the internal standard, the shift co-ordinator is to be notified." Recorded as actioned on six of the nine.

SOURCE · operational log · ed_case Q3 · Escalation SOP §4.2
Counts and co-occurrences drawn from your own records. It does not establish that one caused the other.
EvidencedEvery figure traceable to the record it came from, with the person and the moment attached.
TrackedThe same measures, period after period, so a change can be looked at again later.
Alongside the pathwayRead against your Patient Flow data, so the working day sits next to what it produced.

Built to pass the questions you have to ask.

Every Trust runs the same checks before anything touches patient data. These are the answers, set out before you have to go looking for them.

Your cloud, your region

Deployed into Azure or Google and configured per deployment, with a UK region for Trusts that require data residency. Your estate, your controls, your retention policy.

Identifiers removed before storage

Names, dates of birth, NHS numbers and staff identifiers are stripped before the record is written — not masked on display, removed on the way in.

It cannot address an individual

We hold journeys keyed to an encounter, with no identifiers and no key back to one. Not a policy we apply, but something the product is unable to do.

The smallest possible ask

The required extract carries no demographics, no clinical category and no free text — the smallest information-governance surface the product will ever ask for.

Small numbers suppressed

A hard floor on small-cohort reporting, enforced in the database rather than by policy. Your Trust can raise it; nobody can lower it.

Independently certified

Cyber Essentials and Cyber Essentials Plus, assessed under the IASME scheme. Our systems align with the National Data Guardian's 10 Data Security Standards, with a current NHS DSPT submission.

All of it feeds the DTAC pack, and we will walk your information governance team through any of it before you commit to anything.
Independently certified

Cyber Essentials and Cyber Essentials Plus, assessed by Cyber Tec Security under the IASME scheme and verifiable above. Both certify Logan Tod as an organisation rather than the software itself.

Our systems align with the National Data Guardian's 10 Data Security Standards, and we maintain an up-to-date NHS Data Security and Protection Toolkit (DSPT) submission. ↗ Check our DSPT registration

NEXT STEP

Come and have a look

Thirty minutes on a synthetic A&E dataset, with the person who designed the method. Bring a real operational problem from your department and we will log it end to end.

There is nothing to send us beforehand and no obligation afterwards. If it is not right for your department, that is a perfectly good outcome and we will not chase you.
OPEN FOR BOOKINGS

Book a walkthrough

We are showing NHS trusts how operational logging works alongside their own pathway data. Sessions run weekly.

30 minutes, on synthetic data
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